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Services Assessment and Mystery Shopper Comprehensive Program (MSCP)
Philadelphia Consulting has adopted a comprehensive approach in designing, evaluating and implementing Services Assessment and MSCP. An objective monitoring tool towards achieving customer service excellence through service evaluation and assessment programs geared to identify practices and recommendations through periodic reporting to management.
Benefits and Advantages:
• Monitor and reward excellent performance
• Preventive measure for potential obstacles/issues prior to further
advancement
• Motivate employees to provide excellent service at all times with all
customers
• Increase the effectiveness of the sales functions
• Motivating sales and service forces
• Employees’ awareness of crucial & important factors when dealing with
customers
• Provide evaluation criteria to score individual performance
• Customer satisfaction feedback
Philadelphia Consulting has successfully implemented the program in the Government, Banking, Insurance and the service sector. Moreover, Special customized tools have been developed for specific industries such as Telco’s, Retail and Utilities. |